Refund, Return & Cancellation Policy

Last updated: September 23, 2026

At LayerX, we aim to provide reliable 3D printers, filaments, resins, spare parts, accessories and related products. This Refund, Return & Cancellation Policy explains when returns, replacements, exchanges, cancellations and refunds are available for purchases made through the LayerX online store.

This policy applies only to orders placed directly through www.layerx.cc. It does not limit any rights or remedies available to customers under applicable Indian consumer protection laws.

1. Return Period

You may request a return within 7 calendar days from the date of delivery, unless a different return period is clearly stated on the relevant product page.

The return request must be submitted within the applicable return period. Products returned after this period may not be accepted unless required by applicable law or approved by LayerX in writing.

The return period begins when the order is delivered to the customer or the person authorised to receive it.

2. Returns for Change of Mind

LayerX accepts returns for eligible products even when the product is not defective, including where:

  • You changed your mind.

  • You ordered the wrong product.

  • You selected the wrong model, variant, colour, size or specification.

  • The product is no longer required.

For a change-of-mind or other non-defective return, the product must:

  • Be unused, uninstalled and in resalable condition.

  • Be returned in its original, undamaged packaging.

  • Include all accessories, manuals, cables, tools, gifts, documentation and other included items.

  • Not show signs of use, printing, installation, testing, modification or physical damage.

  • Include the original invoice, order number or other valid proof of purchase.

  • Be securely packed to prevent damage during return shipping.

For 3D printers, print heads, nozzles, build plates, resin equipment, electronic components and similar products, the product must not have been installed, operated, assembled or used unless the return is due to a verified defect or incorrect supply.

3. Defective, Damaged, Missing or Incorrect Products

Please contact LayerX as soon as possible if your order:

  • Arrives damaged.

  • Contains a defective product.

  • Is incomplete or missing components.

  • Contains a product different from the one ordered.

  • Has been damaged during transportation.

Where reasonably possible, notify us within 48 hours of delivery for visible transit damage or missing items. Failure to notify us within this period does not remove rights that cannot legally be excluded.

To assess the issue, we may request:

  • Photographs of the outer packaging and shipping label.

  • Photographs or videos of the product and defect.

  • A description of the issue.

  • Serial number, batch number or product details.

  • Diagnostic information or reasonable troubleshooting steps.

After verification, LayerX may provide an appropriate remedy, which may include:

  • Repair.

  • Replacement of the affected product or component.

  • Replacement of missing parts.

  • Refund to the original payment method.

  • Another remedy agreed with the customer.

If the product is confirmed to be defective, damaged during delivery or incorrectly supplied, LayerX will arrange or reimburse reasonable return shipping costs where a return is required.

4. Products That Are Not Eligible for Change-of-Mind Returns

The following products may not be eligible for a standard change-of-mind return:

  • Personalised, customised or made-to-order products.

  • Products manufactured or modified according to customer specifications.

  • Used, installed, assembled, printed-with or tested products.

  • Opened consumable products, including filament, resin, adhesives, lubricants or chemicals, where return is not appropriate due to their nature.

  • Products damaged after delivery through misuse, incorrect installation, improper storage or unauthorised modification.

  • Products missing original accessories, components, packaging or documentation.

  • Products specifically identified as non-returnable on the product page before purchase.

  • Products that cannot reasonably be resold for safety, hygiene, software, licensing or other legitimate reasons.

These exclusions do not affect remedies available for products that are defective, damaged, incorrectly supplied or otherwise covered by applicable law.

5. How to Request a Return

Before sending any product back, contact LayerX using the details below:

  • Email: help@layerx.cc

  • Phone/WhatsApp: +91 8180011189

  • Contact page: https://layerx.cc/pages/contact-us

  • Business address: 1, Raza Shop, Asif Society, Child Welfare Trust Road, Mumbai, Mumbai Suburban, Maharashtra, 400095

  • Business hours: Monday – Saturday 10:00 – 19:00

Please provide:

  • Your order number.

  • The name or SKU of the product.

  • The reason for the return.

  • Photographs or videos, where relevant.

  • Any other information reasonably required to verify the request.

Do not return a product without receiving return instructions from LayerX. Unauthorised or incorrectly addressed returns may be delayed or rejected.

If the return is approved, we will provide the applicable return address, shipping instructions and any required return authorisation details.

6. Return Shipping Charges

Non-defective returns

For a change-of-mind, incorrect-selection or other non-defective return:

  • The customer is responsible for return shipping costs.

  • The original shipping charge is not refundable.

  • Return shipping charges paid by the customer are not refundable.

  • The customer is responsible for loss or damage during return transit until the product is received by LayerX.

We recommend using a trackable shipping service and retaining proof of shipment.

Defective, damaged or incorrect products

If LayerX confirms that the product was defective, damaged during delivery, incomplete or incorrectly supplied, LayerX will cover or reimburse reasonable return shipping costs where a return is required.

7. Return Inspection

Returned products may be inspected after receipt.

A full refund may be refused or reduced where the product:

  • Has been used beyond what is reasonably necessary to inspect it.

  • Has been installed, assembled, modified or damaged after delivery.

  • Is missing accessories, components, manuals, packaging or included items.

  • Shows signs of printing, testing, contamination, wear or misuse.

  • Has been returned without prior approval or outside the approved return instructions.

Any adjustment will be limited to the reduction in value caused by the handling or condition of the product, subject to applicable law.

8. Refunds

After an eligible return is received and approved, LayerX will initiate the refund within 7 business days.

Refunds are normally issued to the original payment method used for the order. Depending on the bank, card issuer, UPI provider, payment gateway or other financial institution, additional time may be required before the refund appears in your account.

If the original payment method is unavailable, LayerX may contact you to arrange another lawful refund method.

LayerX does not provide cash refunds unless required by applicable law or agreed in writing.

9. Refund Amount

For an approved non-defective return, the refund generally includes the purchase price of the returned product.

The following amounts are normally not refundable for non-defective returns:

  • Original shipping charges.

  • Return shipping charges paid by the customer.

  • Any applicable installation, service, handling or customisation charges.

  • Any reduction in value caused by use, damage, missing components or incomplete packaging.

For defective, damaged, incomplete or incorrectly supplied products, LayerX will provide the applicable refund, repair or replacement after verification.

10. Exchanges

Where available, LayerX may offer an exchange for an eligible product, subject to stock availability and verification of the returned product.

If the requested replacement is unavailable, LayerX may offer:

  • A refund.

  • A replacement with an equivalent product, subject to your agreement.

  • Another appropriate resolution.

Price differences, if any, will be communicated before an exchange is processed.

11. Order Cancellation

You may request cancellation before your order is dispatched by contacting LayerX as soon as possible.

Cancellation is not guaranteed after the order has been packed, shipped or dispatched. If cancellation is unavailable after dispatch, you may request a return after delivery under this policy.

If a cancellation is approved before dispatch, LayerX will initiate the eligible refund to the original payment method within 7 business days.

Any refund timing after initiation depends on the relevant payment provider or bank.

12. Refused or Undelivered Orders

If an order is refused, abandoned or returned to LayerX because of an incorrect address, failed delivery attempts, customer unavailability or refusal to accept delivery, LayerX may deduct:

  • Original shipping charges.

  • Return-to-origin shipping charges.

  • Re-delivery charges, where applicable.

  • Other reasonable logistics costs actually incurred.

This section does not apply where the failed delivery was caused by LayerX or its delivery partner.

13. Warranty and Manufacturer Support

Some products may be covered by a separate manufacturer warranty or service policy. Warranty terms, duration and claim procedures may differ by brand and product.

Where applicable, LayerX may assist with submitting a warranty claim. A manufacturer warranty does not replace your rights regarding products that are defective, damaged or incorrectly supplied.

14. Policy Exceptions and Consumer Rights

LayerX may approve an exception at its discretion. An exception does not create a permanent change to this policy.

Nothing in this policy excludes or limits any consumer rights, guarantees, warranties or remedies that cannot legally be excluded or limited under applicable Indian law.

15. Contact LayerX

For questions, cancellations, returns, replacements or refunds, contact us at:

Business name: LayerX
Email: help@layerx.cc
Phone/WhatsApp: +91 8180011189
Business address: 1, Raza Shop, Asif Society, Child Welfare Trust Road, Mumbai, Mumbai Suburban, Maharashtra, 400095
Business hours: Monday – Saturday 10:00 – 19:00
Contact page: https://layerx.cc/pages/contact-us

Please include your order number in all communications.